Frequently Asked Questions

How much will my appointment cost?


Refer to Fees and hours




What is Bulk Billing?


Bulk billing means that the practice is paid directly by Medicare, on behalf of the patient. Normally, if you are bulk-billed, you sign a form and do not have to pay an out of pocket fee. The doctor recovers 85 or 100 per cent of the Schedule fee directly from Medicare as payment for his/her services — currently $37.60 for a standard GP consultation.




Do I need an appointment


We operate on an appointment only basis (unless an emergency occurs) . Urgent medical assistance is always prioritised. Appointments are available on a daily basis or a Pre book option (by phone or online) with the doctor of your choice. To ensure you can be seen promptly for an arising problem, our doctors work in a team to provide you a set amount of 'Daily Access' appointments (requires you to call on the day you wish to be seen). Daily access appointments incur an extra $5 fee. Book Online Now




Home Visits


Doctors from this clinic offer home visits to regular patients with a genuine need, who are too ill or frail to attend the clinic. If you require a home visit, we ask that you call the surgery in the morning to ensure adequate scheduling processes. To enquire about home visits, please call the surgery on 93851250 *Fees Apply




Cancellations


We understand that sometimes life gets in the way and appointments can be forgotten . If you are unable to attend for a scheduled appointment, please contact us to cancel or change your appointment time. As a courtesy we send out appointment reminders to the mobile number on file, and request a minimum of 24 hours notice if you are unable to attend.Appointments cancelled within 24 hours may incur the full fee of the unattended session. We have a high demand for appointments and many patients miss out on seeing the doctor of their choice or even obtaining an appointment at all. Late cancellation, or failing to attend, does not allow the appointment to be offered to someone else seeking treatment. If a patient fails to attend for their appointment without notification on numerous occasions we may ask you to pay a $40 booking fee for future appointments.




After Hours Care


Emergency After Hours Care is provided by the Locum service Please call the Locum service on 13 26 60, or, in an emergency call an ambulance on 000




Medical Certificates


To arrange a Medical Certificate, please call the clinic to make an appointment. Generally, medical certificates will not be provided without a consultation.




Medication/Script repeats


Repeat prescriptions , without a consultation are available at the doctor's discretion. Scripts can be collected from reception, no earlier than 48 hours after the request. A $15 service fee applies for this service, which is not covered by a medicare rebate. * The clinic requires a signed consent form from the patient if persons other than the patient are collecting the prescription It is important that you try to remember to obtain your prescriptions during your consultation. If you require a repeat script only, you can request a quick script/referral appointment. This appointment will be bulk billed




New Patients





Patient results


A follow up appointment is required for all test results. Results of medical tests are usually available 3-4 days after the test has been completed. Reception staff will be able to advise you if your result has returned, and assist you in booking a follow up appoint.




How do I claim my medicare rebate


At the time of your consultation, your rebate can be deposited straight back into your EFTPOS account, or medicare can deposit the rebate into your bank account within 48 hours




Reminders/Recalls/SMS


Our practice is committed to preventative care and we may send you an sms reminder / notice at certain times to indicate that attendance for preventative health services is required. If an urgent matter arises, we will endeavour to contact you.

If you do not wish to be recalled please let reception know.





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Moreland General Practice, 80 Moreland Road, Brunswick, (03) 9385 1250