How to prepare for a video consult

There are three ways to book a video consult.

  1. Book via the HotDoc app

  2. Book on HotDoc via our website

  3. Call reception on (03) 9385 1250

How to Enter the waiting room 

  • You will receive a link to our 'virtual waiting room' at your appointment time

  • You can use a smartphone, tablet, or computer

  • You will need to have either Safari browser, or Google Chrome 

  • Enter your details when prompted

  • Make sure you click 'Allow' when it asks for access to your camera and microphone. This is commonly where things go wrong

  • Wait for your GP to join the consult

  • If you can't join the waiting room, please contact reception on 03 9385 1250. 

  • Just like in clinic consultations, we are going to run late sometimes. If the doctor a few minutes late, please be patient. If the doctor is more than 15 minutes late, call the surgery and our receptionists will check on things for you.

  • For detailed instructions on how to access this platform, Please see this fact sheet